Langley City expands community safety roles and service access

Langley City says it will no longer have bylaw enforcement officers after 2027, but bylaws will continue to be enforced under an evolving community safety officer model. Bylaw staff have moved into community safety officer roles, which will continue to cover bylaw enforcement and parking while placing greater emphasis on prevention, early engagement, education, de-escalation and connections to community services.

The City is also creating a one-stop contact point for residents needing municipal services. Residents unsure which department should handle an issue, such as a problematic abandoned home, will be able to bring it to one City contact point. The City will coordinate internally to direct the concern to the appropriate team or community partner, rather than requiring residents to navigate departments themselves.

Mayor Nathan Pachal said the changes respond to the Citizens' Assembly on Community Safety and Well-being, which called for a more coordinated, prevention-focused approach. He said residents should have a clearer way to raise neighbourhood concerns with City Hall and greater confidence that complex safety and well-being issues are being addressed by the right people.

Deputy CAO Graham Flack said the expanded community safety officer role carries a higher pay rate, which the City will cover within its current budget. Citizens’ Assembly member Jenn Calado said the recommendation combines targeted strategies at hot-spot locations with prevention and community-driven initiatives, with the aim of improving safety without adding oversurveillance or stigma.

Early transition steps are planned for 2026, while additional training, tools and supporting systems will continue into 2027. Existing City service channels will remain available during the transition, and the City says it will track outcomes to assess whether the one-stop approach is working.